Delivery Policy

When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 3 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

For information regarding our cancellation policy please visit the Cancellations and Returns policy page or you may contact us for any other questions.

What if I missed my delivery?

Sometimes we can’t deliver an item to you because nobody was there to sign for it. But don´t worry, the courier will leave a card in your mailbox so you will be able to arrange a redelivery or to collect your parcel in a pick up point. 

UK Delivery

We use Royal Mail for UK deliveries.

Small Packages

Delivery Option Prices and Delivery times
Next working day £ 4.45 / 1 day delivery, including Saturdays
Royal Mail 2nd class £ 3.95 / 2 -3 days delivery, including Saturdays
Special delivery guaranteed by 1pm £ 8.55 / by 1pm the next day

Medium Packages

Delivery Option Prices and Delivery times
Next working day £ 6.80 / 1 day delivery, including Saturdays
Royal Mail 2nd class £ 6.05 / 2 – 3 days delivery, including Saturdays
Special delivery guaranteed by 1pm £ 8.55 / by 1pm the next day

Large Packages

Delivery Option Prices and Delivery times
Next working day £ 16.49 / 1 day delivery
Express 48 £ 11.99 / 2 days delivery
Express AM £ 19.49 / by 12 noon next working date guaranteed

International Delivery

We use DHL for international deliveries.

 

We are able to provide the estimated delivery date and price in the shopping cart, since it depends on the zone and type of delivery.

EUROPE SERVICES

 ECONOMY SELECT Delivery throughout Europe within a defined number of business days (2-3)
DHL EXPRESS 9:00

 

A door-to-door delivery before 9:00 a.m on the next possible business day

WORLDWIDE

DHL EXPRESS 9:00

 

A door-to-door delivery before 9:00 a.m (10:30 USA). on the next possible business day
 ECONOMY SELECT Delivery between 5 to 7 days

if you are in any doubt, please feel free to contact us at info@l2lcreatives.com and we’ll answer any queries you might have.