Cancellations & Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If you return items for reasons other than defects in the goods, incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you require a refund, we will refund the price paid by you for the within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution center within 14 working days of delivery to you or your notifying us of cancellation.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a refund or exchange if Omnilife or Seytu products if used and in a different condition that you received it, or if it´s not in the original packaging, due to they are Organic food supplements and personal care products.

 * To complete your return, we require a receipt or proof of purchase and a Proof of Postage

* Please do not send your purchase back to the manufacturer. Send it directly to Sion.

DAMAGED/FAULTY/INCORRECT ITEMS

  • If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
  • To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
  • Returns for purchases made online will not be accepted for return or exchange at a Sion counter.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@l2lcreatives.com.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at. info@l2lcreatives.com and send your item to the address below.

Return to store

To return your product, you should mail your product to:

329-339 Putney bridge road.

London, SW15 2PG

Office 23A

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This policy does not affect your rights under law as a consumer.